“When faced with management of an inbound call center responsibility as part of a larger federal government contract, we turned to The Call Center Consultants for help. The Call Center Consultants provided leadership, project management skills and support that were exceptional! The attention to detail, diligence and communications ability required tremendous patience and resulted in our client’s complete confidence in the solution we delivered as a result of The Call Center Consultants’ recommendations and work on the ground. We learned a lot!”
“The Call Center Consultants proved to be experienced marketing professionals who provided us with outstanding service. Our company was a start-up with no experience identifying or managing an outsourced telemarketing partner. The Call Center Consultants started our engagement by emphasizing the importance of clearly understanding our needs and our culture before reviewing potential partners. They took the lead in evaluating prospective providers and because of their leadership during the process, we made and excellent choice.
The Call Center Consultants helped us orient our new partner and create performance expectations. They are wonderful planners, strong problem-solvers, outstanding communicators, and excellent listeners. True team players, I would recommend The Call Center Consultants without hesitation!”
APAC Customer Services
Community Affairs, Inc.
The CoStar Group
Information Management Associates
International Quality and Productivity Centers
Michigan National Bank
National Association of Small Business
New York Life
The Ohio Chamber of Commerce
The Pennsylvania Chamber of Business and Industry
Premier Analysis, Inc.
Stone Street Capital
Sturner & Klein
The Williams Group