Our experience over the years has enabled us to work with or for many outsourcing vendors domestically, near-shore, and offshore. Today there are thousands of vendors and more popping up every week, so our exposure can’t be comprehensive, but we’ve visited with, had the opportunity to peer behind the “corporate veil” and into the real working of the operations of many of the tried and true vendors. We also know the new comers who have the right people and processes in place to be reliable and quickly become a trusted partner. We know who does what well, who delivers value and who’s just plain old “expensive”. We know “cheap” from economical, where to save money and where not to scrimp. In sum, we’ve placed tens of millions of dollars of programs with dozens of vendors and can help you do what’s right for your company. Domestically, near – shore or offshore; contact center or back-office operations, let us take a look at what you’re spending too much money on today and recommend a more efficient and effective solution.
Build or Buy/ Business Process Outsourcing - Whether you’re a new company wondering how to of even IF to build your own telesales or customer care staff or an established enterprise looking to grow, reduce costs, increase sales or improve service knowing when it makes sense to build your own operation or lease the expertise from someone else will result in significant dollars difference to the bottom line. The options that exist to deliver better, faster results to both customer-facing and back office processes are more varied than ever. We have the expertise, experience and contacts to help you make informed decisions you’re comfortable with.
Domestic, Near-shore, Off-Shore
Politics aside, offshore outsourcing has been the victim of unfortunate PR and, rightly so, bad performance as the result of poor program design, bad quality control, and over-zealous vendors. There can be excellent reasons to move certain business functions to another country but parity is coming in the pricing and quality is still the domain of U.S. vendor for many reasons; “cultural fit” being a primary one. Still, there are alternatives that are not commonly known. We can help uncover those for you!
- Domestic - The operation is located in the U.S. Not the only the headquarters, but the actual processing center and staff live HERE. Patriotism not withstanding, there are reasons to use a domestic vendor.
- Near-shore – This can mean the center is located in Canada, the Caribbean, Central America or another country “nearby”. Costs are lower and travel, if you feel you have to make the trip yourself, is more reasonable than off shore locations.
- Off-shore – These are foreign operations usually located in India, the Philippines, Singapore, or elsewhere in the Near or Far East.
We can do all or part of the work for you.
Program Design – With hundreds of programs designed for small and large companies alike, we can design a program that meets your goals and objectives employing innovative techniques and technology, and relying on the unique expertise of one or more of the vendors available. Many times the extra value comes just because we know something CAN be done but may not always be offered as a standard solution.
Knowing what to ask for is a huge advantage. We can help you outline your program, define your needs, clearly state your expectations, spell out the technical requirements, and ensure that each prospective vendor bids on the same program. We can also assist in evaluating vendor responses.
Short-or long-listing prospective vendors
Based on your requirements, we can assemble a list of vendors who have the requisite skills, talent, facilities, technology and personality to fit you and your program.
Getting peak performance from your vendor relies on a number of factors including leverage. Our relationships with many of our vendors allow us to leverage past and future business to ensure everything that can be done to make your program successful is being done. We ensure your vendor has the proper performance management protocols in place, review reports to identify areas for improvement or point out areas of excellence, reconcile invoices, review hiring and training practice, staffing and attrition and other factors that might affect your program’s performance.
Call Now! 866-574-7566